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Support

Email us and a person will reply. Check the status page first if something looks down.

Support
support@muzacapital.com
Security reports
support@muzacapital.com with the subject starting [Security]
Hours
[Support hours and response times — to be provided by MUZA Capital]

What to include

  • The email address on your account.
  • What you were doing, what you expected, and what happened.
  • For a trade or order: the market, time and order ID.
  • For a wallet or bridge transaction: the network and transaction hash.

We will never ask for your recovery phrase, private key or password. Anyone who asks for them is not MUZA Capital. Your Leviathan recovery phrase exists only on your device; we cannot see it or restore it.

Reporting a security issue

If you find a vulnerability, email support@muzacapital.com with a subject starting [Security]. Include steps to reproduce and the affected page or endpoint. Please do not access other users' data, disrupt the service or publish the issue before we have fixed it. We will confirm receipt and keep you updated.

Before you write